vs. "that product" - "which is better".
Short answer: "Need more information". Lots more.
Long Answer:
There are half a dozen approaches that are all valid.
- Industry specific all-in-one/ERP (CompuTool, ImproveBuild, etc.)
- Non-integrated, but interoperable best of breed in each category (Quickbooks plus ACT! plus VirtualBoss etc)
- All web-based
- All Microsoft, built on the Office platform
- All non-Microsoft built on open-source products
- Custom software development
Any, or all, or a combination, or something else entirely, might be what's
best for your business.
In order to figure out the right approach, I'd need a lot more information about your business, and you'd have to do some strategic planning. The IT needs of a single-line mass-market vinyl window replacer (huge lead volume, mass-market media buys...regional sales operation) are completely different from those of a high-end K+ B company (endless complex decisions from busy clients on the other coast, high-end craftspeople with limited resources, coordination of many professionals, materials from Europe... etc.) - and neither of those faces the challenges of the small-volume generalist (little or no support staff... non-tech-savvy trades...communications issues... customer satisfaction issues...) and neither of those is anything like a production-oriented builder (job-shop manufacturing without a roof... coupled with extreme CRM and sales automation needs)
You get the picture.
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